An aged care directory that allows members of the public to publish ratings and reviews of aged care facilities.
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An aged care directory that allows members of the public to publish ratings and reviews of aged care facilities.
Aged Care Reviews was founded by two Melbourne-based entrepreneurs in mid 2013. Each had first hand experience that highlighted the difficulty in placing a loved one in aged care with access to little, if any, independent and reliable information.
Aged care is now an $13 billion industry, with some of the country’s largest companies involved in the sector. Families are regularly asked to put up hundreds of thousands of dollars for bonds to get a place. This is without any real certainty of the quality of the service and care of the facility. Accreditation is against a minimum standard done on a pass/fail basis, with reassessment occurring only every 3 years.
The founders knew that if user generated reviews provided consumers valuable insight and information for simple decisions, such as which hotel to stay at or which restaurant to eat at, there was a more compelling reason to provide insight and transparency to support an intimate, complex, traumatic and personal decision like placing a loved one into aged care.